Please check first to see if you are part of a known outage on our automated network status page. Any outages shown in this system we are aware of and are working to fix ASAP.

1. Locate the POE (Power Over Ethernet) box. This is the small box that has two ethernet cables (one to outside, one to your router, one to AC power).
2. Check both ethernet cables to ensure they are pushed all the way in and not loose.
3. Remove the AC power cable from the POE device that wall outlet. Wait for 10 seconds.
4. Plug the AC power cable back to the POE. Wait 30 seconds.
5. Unplug power to your Wi-Fi or Router device. Wait 10 seconds then re-insert the power cable to your router.
6. Reboot your computer or other internet device that does not have a working internet connection.
7. If you still do not have internet after these steps please contact our tech support.

Search for your problem in our knowledgebase articles for all our different services, billing, etc. We have many step by step articles with pictures that could help resolve your issue on your own and available 24/7.